My Printer Stopped Working

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Printers are wonderful when they're working properly but a headache when they stop working.

If your printer has stopped working you should try these troubleshooting tips:

1.) Turn your printer off, wait about 15 seconds, and then turn it back on.

2.) Check to see that you are not out of toner

3.) Check to see that you are not out of paper

4.) Check to see if there is a paper jam in the printer. (if you do not feel comfortable removing the jam, contact us and we will provide assistance)

4.) Reset your computer

5.) If your printer is connected via USB, make sure that the wire is connected firmly to both the computer and the printer. *The printer has many ports in the back, please make sure the USB is plugged into the correct port*

If you have tried all these steps and your printer is still no working then please feel free to contact us at support@paloaltou.edu


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