Palo ALto University Service DeskIf you are experiencing one of many possible issues with SPSS on a Mac, follow these instructions to reset your SPSS to its default state.
Some common problems that occur with SPSS are:
- Toolbars disappearing
- Top menu missing items
- SPSS not opening or taking a long time to open
The following link has detailed instructions on how to reset SPSS to its default state (http://www-01.ibm.com/support/docview.wss?uid=swg21640411), but they have also been copied here and simplified.
- Make sure that SPSS is closed.
- Open Terminal
- Terminal is in your Applications folder within Utilities.
- First, enter “killall -u {CURRENT_USER} cfprefsd”, except type your user name instead of {CURRENT_USER}
- Hit Enter. If you get no error message, the command went through.
- Second, enter “rm -fR ~/Library/Preferences/com.ibm.spss.plist”
- Hit Enter. If you get no error message, the command went through.
- Restart your computer and open SPSS
IBM SPSS Statistics Error at launch: The application has failed to start because its side-by-side configuration is incorrect.
If you encounter this error, please try using this resolution, detailed in this documentation: http://www-01.ibm.com/support/docview.wss?uid=swg21579980
Administrator Privileges Error in License Authorization Wizard
If you encounter an error where you cannot input your license key for SPSS 23, please see this documentation for a resolution: https://developer.ibm.com/answers/questions/211790/administrator-privileges-error-in-spss-23-license.html
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